Shipping policy


Order Processing

  • All orders are processed within 1–2 business days unless otherwise stated.

  • Orders are not shipped or delivered on weekends or public holidays.

  • During high-demand periods or product launches, processing times may be extended.

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on location and order size.

  • Delivery times are estimates only and may vary depending on courier performance and destination.

Typical delivery timeframes (Australia):

  • Standard Shipping: 2–7 business days

  • Express Shipping (if available): 1–3 business days

CaseBros is not responsible for delays caused by courier services, weather events, or other factors beyond our control.

Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking details.

  • Tracking updates are provided by the courier and may take time to appear.

Damaged Parcels During Transit

If your order arrives damaged, you must:

  • Record a clear, continuous video of the parcel being opened, starting before the package is unsealed.

  • Clearly show:

    • The shipping label

    • The unopened package

    • The item being removed

    • Any damage to the product

Claims must be submitted within 48 hours of delivery.
Without video evidence, we are unable to process damage claims.

Please refer to our Returns & Refunds Policy for full claim requirements.

Lost or Missing Packages

  • Once an order is marked as delivered by the courier, CaseBros is not responsible for lost or stolen packages.

  • If a package is lost in transit, we will assist with lodging a courier investigation where applicable, but outcomes are not guaranteed.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.

  • CaseBros is not liable for orders delivered to incorrect addresses supplied by the customer.

  • Re-shipping costs may apply if an order is returned due to incorrect address details.

International Shipping

  • International shipping availability, rates, and delivery times vary by destination.

  • Any customs duties, taxes, or import fees are the responsibility of the customer.

  • CaseBros is not responsible for delays caused by customs processing.

Australian Consumer Law

This Shipping Policy operates in accordance with Australian Consumer Law. Your statutory rights are not affected.

Contact Us

For shipping-related questions, please contact us at:
casebrosaus@gmail.com