Refund policy

At CaseBros, we take pride in delivering premium acrylic cases designed to protect your sealed collectibles. Due to the nature of our products, the following return conditions apply.

Change of Mind

We do not accept returns for change of mind, incorrect selection, or accidental purchases. Please ensure you review product descriptions and dimensions carefully before ordering.

Damaged or Faulty Items

If your CaseBros product arrives damaged or faulty, you may be eligible for a replacement or refund under the following conditions:

• You must record a clear, continuous video of the parcel being opened, starting from before the package is unsealed and clearly showing:

  • The shipping label

  • The unopened packaging

  • The item being removed

  • The damage or fault in question

• The video must be unedited and uncut.

• Claims must be submitted within 48 hours of delivery.

Without video evidence of the unboxing, we are unfortunately unable to process damage or fault claims.

What Is Not Covered

We do not cover:

• Minor cosmetic imperfections that do not affect functionality

• Damage caused after delivery

• Improper handling, misuse, or modification of the product

How to Submit a Claim

Please email us at casebrosaus@gmail.com with:

• Your order number

• The unboxing video

• Photos of the damage (if applicable)

• A brief description of the issue

Once reviewed, we will advise whether a replacement or refund will be issued.

Australian Consumer Law

This policy operates in accordance with Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.